FAQs

All Pioneer DJ Store orders ship via FedEx and within the United States only. A signature is required at the time of delivery.

Shipping Methods and Delivery Schedules

FedEx Ground - Free (Processing Time: 3-8 business days) – Estimated delivery within 5-10 business days after order is processed.

FedEx Standard Overnight - $15 Additional Fee (Processing Time: 1-3 business days) – Next business day delivery after order is processed.

Order Processing, Restrictions, and Shipping Cutoff Times

All Pioneer DJ Store orders ship to the United States only. We do not ship to P.O. Boxes or International Freight Forwarders. 

Orders are not processed on weekends or holidays. 

Our Holiday schedule is below:

Please note during popular product releases and events, there may be a delay in processing and shipping.

Shipping Address Change

Customers are responsible for providing accurate shipping information during order placement to maintain efficient and accurate shipping. Address changes cannot be processed after order dispatch, for further assistance reach out to our Customer Support Team. To prevent inconveniences or delays, we recommend that all customers carefully review and confirm their shipping details before finalizing their orders.

Tracking your Order

You can track your order by using the FedEx tracking number sent to you by email. You can also access your tracking number by logging into your account and referencing your past orders.

Missing, stolen, or lost package

Title and risk of loss for all items purchased from  passes to you upon our delivery to the carrier. This means Pioneer DJ is not liable for late deliveries, stolen, lost or misdelivered products.

30-DAY RETURN POLICY & 1-YEAR WARRANTY

If you're not entirely happy with your purchase, you can return products within 30 days of purchase.

• Product(s) must be unopened and returned in the original packaging.
• Opened product(s), must be returned within 7 days of receiving the item.
• Product(s) must be returned within 14 days of receiving FedEx return label. 

We reserve the right refuse refunds for any items not in their original condition. 

Damaged or Defective 

All of our products come with a 1-Year Manufacturer Warranty. If you are having technical support issues with your product, click this link.

If item received is damaged/defective, you will need to reach out to our Customer Support Team within 7 days of receiving the item.
All original packaging is needed.

Request a Return

To request a return, please contact us here.

Refund Process

Once AlphaTheta Music Americas receives the returned product(s), please allow up to 3-5 business days to receive funds back to your original payment method. 

The serial number of the unit received will be checked against what was originally shipped, if a match is confirmed, refund will be issued. If a match is not made, we will reach out to you to resolve the issue and a refund may be delayed.

Please note during popular product launches and events such as the holiday season, there may be delayed processing times.

Certified Refurbished Refund Process

Once AlphaTheta Music Americas receives the returned product(s), please allow up to 3-5 business days to receive funds back to your original payment method. The serial number of the unit received will be checked against what was originally shipped, if a match is confirmed, refund will be issued. If a match is not made, we will reach out to you to resolve the issue and a refund may be delayed. Certified Refurbished products have a 90-Day Limited Warranty that is only valid in the U.S.A.

For full details please see our Terms & Conditions.

Merchandise Return Policy

If you are not completely satisfied with your clothing item, you may return it within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unworn, unwashed, and unused

• Original tag attached

• In their original condition

• Free of odors, stains, or damage

A prepaid return shipping label will be provided once your return request is approved. Customers are responsible for properly packaging the item to prevent damage during return transit.

Once the returned item is received and inspected, a refund will be issued to the original form of payment. Please allow 5–7 business days for the refund to be processed after inspection.

Merchandise Exchanges

At this time, we do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.

AlphaTheta Music Americas, Inc. ("AlphaTheta Music Americas") is committed to providing a safe and secure shopping experience for all our customers. To maintain the integrity of our online store and safeguard the interests of our valued patrons, we have implemented a Fraud Prevention and Order Cancellation Policy.

Fraud Detection System

AlphaTheta Music Americas employs Shopify's advanced fraud detection system to identify potentially fraudulent orders. This system utilizes various algorithms and security measures to assess the risk associated with each order placed on our platform.

Cancellation of Potentially Fraudulent Orders

In our commitment to protect the interests of all customers, AlphaTheta Music Americas reserves the right to cancel any orders that trigger alerts or suspicions within Shopify's fraud detection system. Such orders may be considered potentially fraudulent based on a range of factors, including but not limited to irregular payment information, unusual purchase patterns, or other indicators of possible fraudulent activity.

Notification

In the event that an order is canceled due to suspicions of fraud, AlphaTheta Music Americas will promptly notify the affected customer through the contact information provided during the order placement process. This notification will include the reason for the order cancellation.

Refund

Customers whose orders are canceled under this policy will be eligible for a full refund of the order amount. AlphaTheta Music Americas will process the refund in a timely manner using the same payment method originally used for the order.

Customer Cooperation

We encourage customers whose orders have been canceled to cooperate with us in any subsequent verification procedures that may be required to confirm the legitimacy of their order. This may involve providing additional information or documentation to help us ensure the security of the transaction.

Policy Updates

AlphaTheta Music Americas reserves the right to modify and update this Fraud Prevention and Order Cancellation Policy as necessary to enhance the security of our online store and protect our customers. Any changes to this policy will be posted on our website.

By placing an order with AlphaTheta Music Americas, customers acknowledge their understanding of and agreement with this Fraud Prevention and Order Cancellation Policy. We are dedicated to ensuring a secure and reliable shopping experience for all, and this policy is a key component of our commitment to your protection.

For technical support, please click on the link below: 

https://support.pioneerdj.com/hc/en-us

For parts support, please click on the link below to our authorized parts dealer, Instrumental Parts: 

http://www.instrumentalparts.com/

How to Use This Size Chart

These are body measurements — measure yourself first, then find your size below (not the garment measurements).

Measure around the fullest part of the area indicated, keeping the tape level and snug but not tight.

Compare your measurements with the chart to find the best fit. 

HOW TO MEASURE

Chest: Measure around the fullest part of your chest, keeping tape horizontal.
Waist: Around the narrowest point of waist.
Hips: Around the fullest part of hips.
Inseam: From crotch seam to bottom of leg hem. 

Hoodie (Loose Fit)

Fit Tips

• Loose fit designed for full range of motion
• If you’re between sizes and prefer a more fitted look, size down

Short Sleeve Tees (Regular Fit)

Fit Tips

• Regular fit — size up for looser feel, down for fitted

Sweatshirt

Sweatpants (Relaxed Fit)

Work Jacket

Headwear (One Size)

Cap – fits most; measure head circumference around the widest part.

AlphaTheta Merchandise Return Policy

If you are not completely satisfied with your clothing item, you may return it within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unworn, unwashed, and unused

• In their original condition

• Free of odors, stains, or damage

A prepaid return shipping label will be provided once your return request is approved. Customers are responsible for properly packaging the item to prevent damage during return transit.

Once the returned item is received and inspected, a refund will be issued to the original form of payment. Please allow 5–7 business days for the refund to be processed after inspection.

Exchanges

• At this time, we do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.

If you have any questions or need assistance with a return, please contact our customer support team.