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Fraud Prevention and Order Cancellation PolicyUpdated 9 months ago

AlphaTheta Music Americas, Inc. ("AlphaTheta Music Americas") is committed to providing a safe and secure shopping experience for all our customers. To maintain the integrity of our online store and safeguard the interests of our valued patrons, we have implemented a Fraud Prevention and Order Cancellation Policy.


Fraud Detection System

AlphaTheta Music Americas employs Shopify's advanced fraud detection system to identify potentially fraudulent orders. This system utilizes various algorithms and security measures to assess the risk associated with each order placed on our platform.

Cancellation of Potentially Fraudulent Orders

In our commitment to protect the interests of all customers, AlphaTheta Music Americas reserves the right to cancel any orders that trigger alerts or suspicions within Shopify's fraud detection system. Such orders may be considered potentially fraudulent based on a range of factors, including but not limited to irregular payment information, unusual purchase patterns, or other indicators of possible fraudulent activity.

Notification

In the event that an order is canceled due to suspicions of fraud, AlphaTheta Music Americas will promptly notify the affected customer through the contact information provided during the order placement process. This notification will include the reason for the order cancellation.

Refund

Customers whose orders are canceled under this policy will be eligible for a full refund of the order amount. AlphaTheta Music Americas will process the refund in a timely manner using the same payment method originally used for the order.

Customer Cooperation

We encourage customers whose orders have been canceled to cooperate with us in any subsequent verification procedures that may be required to confirm the legitimacy of their order. This may involve providing additional information or documentation to help us ensure the security of the transaction.

Appeals

Customers who believe their order was mistakenly canceled due to fraud suspicions may contact our Customer Support team to appeal the decision. We will review such appeals on a case-by-case basis and make every effort to address any genuine misunderstandings.

Policy Updates

AlphaTheta Music Americas reserves the right to modify and update this Fraud Prevention and Order Cancellation Policy as necessary to enhance the security of our online store and protect our customers. Any changes to this policy will be posted on our website.


By placing an order with AlphaTheta Music Americas, customers acknowledge their understanding of and agreement with this Fraud Prevention and Order Cancellation Policy. We are dedicated to ensuring a secure and reliable shopping experience for all, and this policy is a key component of our commitment to your protection.

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