Refund PolicyUpdated 2 months ago

30-DAY RETURN POLICY & 1-YEAR WARRANTY

If you're not entirely happy with your purchase, you can return products within 30 days of purchase; provided the product(s) are unopened and returned in the original packaging.

All of our products comes with the full Manufacturer Warranty. If your having technical support issues with your product, click this link.

Request a Return

To request a return, please contact us here.

Refund Process

Once AlphaTheta Music Americas receives the returned product(s), please allow up to 3-5 business days to receive funds back to your original payment method. 

The serial number of the unit received will be checked against what was originally shipped, if a match is confirmed, refund will be issued. If a match is not made, we will reach out to you to resolve the issue and a refund may be delayed.

Please note during popular product launches and events such as the holiday season, there may be delayed processing times.

Certified Refurbished Refund Process

Once AlphaTheta Music Americas receives the returned product(s), please allow up to 3-5 business days to receive funds back to your original payment method. The serial number of the unit received will be checked against what was originally shipped, if a match is confirmed, refund will be issued. If a match is not made, we will reach out to you to resolve the issue and a refund may be delayed. Certified Refurbished products have a 90-Day Limited Warranty that is only valid in the U.S.A.

For full details please see our Terms & Conditions.

Still have a question? Please contact us here.