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Refund PolicyUpdated 9 months ago


If you're not entirely happy with your purchase, you can return products within 14 days of purchase; provided the product(s) are in unused condition and returned in the original packaging.

All of our products comes with the full Manufacturer Warranty. If your having technical support issues with your product, click this link.

Request a Return

To request a return, please contact us here.

Refund Process

Once AlphaTheta Music Americas receives the returned product(s), please allow up to 3-5 business days to receive funds back to your original payment method. 

Please note during popular product launches and events such as the holiday season, there may be delayed processing times.

For full details please see our Terms & Conditions.

Still have a question? Please contact us here.

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