Shipping PolicyUpdated 24 days ago

All Pioneer DJ Store orders ship via FedEx and within the United States only. A signature is required at the time of delivery. 

Shipping Methods and Delivery Schedules

FedEx Ground – Estimated delivery within 5-10 business days after order is processed.

FedEx Standard Overnight – Next business day delivery after order is processed.

Order Processing, Restrictions, and Shipping Cutoff Times

All Pioneer DJ Store orders ship to the United States only. We do not ship to P.O. Boxes or International Freight Forwarders. 

All orders will be processed within 2-5 business days. Orders are not processed on weekends or holidays. 

Our Holiday schedule is below:

Please note during popular product releases and events, there may be a delay in processing and shipping.

Shipping Costs

We currently offer free ground shipping, as well as faster shipping options on the terms as stated during checkout. 

Shipping Address Change

Customers are responsible for providing accurate shipping information during order placement to maintain efficient and accurate shipping. Address changes after order dispatch must be coordinated directly with FedEx, as we cannot process address changes once shipping has occurred. To prevent inconveniences or delays, we recommend that all customers carefully review and confirm their shipping details before finalizing their orders.

Tracking your Order

You can track your order by using the FedEx tracking number sent to you by email. You can also access your tracking number by logging into your account and referencing your past orders.

Missing, stolen, or lost package

Title and risk of loss for all items purchased from  passes to you upon our delivery to the carrier. This means Pioneer DJ is not liable for late deliveries, stolen, lost or misdelivered products.